Search Results
Search Results
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Digital Volunteers during the COVID-19 Pandemic: Care Work on Social Media for Socio-technical Resilience
Like past crises, the COVID-19 pandemic has galvanized individual volunteers to contribute to the public response. This includes digital volunteers who have organized physical aid and conducted social media activities. Analyzing German volunteering support groups on Facebook and related Reddit threads in the context of COVID-19, we show what types of help are offered and how social media users interact with each other to cope with the situation. We reveal that most users offering help online mostly perform typical care work, such as buying groceries or giving advice. Crucially, volunteering is characterized by relationships of care. This means it builds on affirmative interactions. In spite of some misdirected offers and regressive interruptions, people use the possibility to make their voices heard and, showing empathy, help each other to live with the crisis. Social media like Facebook mediate societal structures, including relationships of care, offering a space for the continuous, cumulatively resilient conduct of care work. Reflecting on the traditional division of labor in crisis volunteering and counter-productive dynamics of care and empathy, we aim to articulate a feminist ethics of care that allows for interactions on social media that foster generative computer-supported collaboration.
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Reddit as a “Safe Space”: Topic Modeling of Online Mental Health Communities for Depression and Anxiety
This study explores the thematic landscape of depression, anxiety, and general mental health communities on Reddit, examining how users seek support within these online health communities (OHCs). Grounded in community theory, which frames OHCs as spaces for connection, shared identity, and collective learning (Wenger-Trayner & Wenger-Trayner, 2015), this research identifies unique and overlapping themes across 16 subreddits. The results show that all three communities address four main thematic categories (everyday life, dealing with the disease, diagnosis, and therapy) and prioritize emotional support over medical information-seeking. However, each community has a distinct focus: depression discussions revolve around negative self-reflection, anxiety communities emphasize active coping and stress relief, and broader mental health communities address diverse topics, including trauma. By highlighting OHCs’ dual role in providing emotional and informational support, this study advances health communication science, underscoring the therapeutic value of online spaces in reducing isolation and offering alternative support networks. Future research should examine interaction dynamics to improve the understanding of how OHCs contribute to positive coping strategies.
